The Shredquarters Europe online store is open!
While we are still endeavouring to dispatch all orders placed before 16:00, Monday to Friday, the next working day please be aware that throughout this period there may be unavoidable delays to some deliveries including those caused by staff shortages and safety precautions taken by out delivery partners.
Up to date delivery times can be found throughout the checkout process. We thank you for your continued support during these difficult times and we look forward to the world returning to normal soon!
DUE TO THE ONGOING COVID-19 SITUATION IN THE UK ALL ORDERS OUTSIDE OF THE UK AND IRELAND ARE SUBJECT TO DISPATCH DELAYS
WE WILL SHIP YOUR ITEMS AS SOON AS POSSIBLE
ALL UK AND IRELAND ORDERS ARE BEING DISPATCHED AS USUAL
THANK YOU FOR YOUR SUPPORT
Our team remain on hand to help you whenever you need them. Email us at firstname.lastname@example.org and we will get back to you as soon as we can.
Delivery Times and Charges
All orders over £60 benefit from Free Shipping using our Economy Tracked service*. For orders under £60, pricing is automatically calculated based on the final weight of your products at checkout.
*Excluding Northern Island, Highlands and Islands.
Delivery with our Economy Tracked service typically takes up to 5 days.
Please note that certain remote and offshore areas of the UK, including Northern Ireland, may be subject to extended delivery times.
Europe and Rest of World
Delivery varies by destination. Please note that delivery times, availability and prices will be presented during the checkout process. Orders placed from Sweden, Finland and Denmark may be delivered to the ParcelShop closest to your location. Please bear this in mind when placing your order.
If you have any questions regarding delivery please don’t hesitate to contact us at email@example.com
To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.
When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.
When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.
All re-stock dates given have been provided by our distributors and are often accurate, however these dates subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.
Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.
All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken. Final delivery costs and estimated delivery times are presented at checkout once the full delivery address has been entered. You will receive tracking information to the email address that you supply at checkout and if you provide a phone number you may be contacted on the day of delivery by the delivery driver if they need help locating your address.
If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.
Our parcels are normally shipped with FORCE / REVIVE / 3Block branding.
Can't be home for the delivery? Don't worry - The Shredquarters can ship to almost any European address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.
Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays. Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our at firstname.lastname@example.org
- You may return any unworn, unused and unopened items within 30 days of delivery for a refund (excluding delivery charges)
- If you are returning an unworn, unused and unopened item for refund, please include a completed return/exchange note with your item.
- If you receive an incorrect or defective item we will be happy to also refund your delivery charges (up to the cost of delivery paid on your original order)
- We are only able to replace decks that have a clear manufacturing defect, we can not refund or replace decks that you may have broken, regardless of the time taken to do so.
- If you need to return an incorrect or defective item, please contact us on the email address below with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions for how to return items from your order.
- You should expect to receive your refund within four weeks after dispatching your return however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- You may exchange for size by returning any unworn item of clothing or unused deck to the address below within 60 days of delivery.
- If you are returning goods for exchange please include a completed return/exchange note with your item.
- You should expect to receive your exchanged item(s) within three weeks after dispatch, however in many cases you will receive your exchange more quickly. This time period includes the transit time for us to receive your item(s) (5 to 10 business days), the time it takes us to process your exchange once we receive it (3 to 5 business days), and the time that it takes for delivery of your item(s) (3 to 5 business days).
- All exchanges are subject to availability. If the item(s) that you are hopping to exchange are not available we will contact you on the email address provided on the returns/exchange form to discuss available alternatives.
(Revive Returns) Mercury Brands
Unit 44K, Argall Avenue, London, E10 7QP
For returns/exchange support please email us at: email@example.com