- All orders placed before 4PM (UK time) Monday - Friday will be dispatched the next working day
- Orders are shipped by tracked courier and you will receive your tracking number as soon as it becomes available
- Shipping pricing varies by item weight and destination, the price of shipping is shown at the checkout when the final weight of the order has been calculated
- Shipping times vary depending on final destination but we aim to deliver all UK orders within 3 working days and all EU orders within 5 working days. Shipping outside of these locations may take longer depending on the time it takes the parcel to clear customs. Shipping times are dependant on the courier but accurate estimates of duration can be found using the tracking number provided with your order.
- If you have any questions about shipping please contact us at firstname.lastname@example.org
- You may return any unworn, unused and unopened items within 30 days of delivery for a refund (excluding delivery charges)
- If you are returning an unworn, unused and unopened item for refund, please include a completed return/exchange note with your item.
- If you receive an incorrect or defective item we will be happy to also refund your delivery charges (up to the cost of delivery paid on your original order)
- We are only able to replace decks that have a clear manufacturing defect, we can not refund or replace decks that you may have broken, regardless of the time taken to do so.
- If you need to return an incorrect or defective item, please contact us on the email address below with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions for how to return items from your order.
- You should expect to receive your refund within four weeks after dispatching your return however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- You may exchange for size by returning any unworn item of clothing or unused deck to the address below within 60 days of delivery.
- If you are returning goods for exchange please include a completed return/exchange note with your item.
- You should expect to receive your exchanged item(s) within three weeks after dispatch, however in many cases you will receive your exchange more quickly. This time period includes the transit time for us to receive your item(s) (5 to 10 business days), the time it takes us to process your exchange once we receive it (3 to 5 business days), and the time that it takes for delivery of your item(s) (3 to 5 business days).
- All exchanges are subject to availability. If the item(s) that you are hopping to exchange are not available we will contact you on the email address provided on the returns/exchange form to discuss available alternatives.
(Revive Returns) Mercury Brands Limited
Studio 9, Containerville,
35 Corbridge Crescent,
For returns/exchange support please email us at: email@example.com