Privacy Statement

www.theshredquarterseu.com (Operated by Mercury Brands Limited) - Privacy Policy - Last Updated 11/05/2020

This Privacy Policy sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about customers who register on and/or use the website eu.theshredquarters.com, visitors to our social media pages and those customers who purchase items or sign up for our newsletters online.

OUR PRIVACY COMMITMENTS 

We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.

We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.

For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures. 

WEBSITE VISITORS AND ONLINE CUSTOMERS
We may collect the following personal data from or about you when visiting or purchasing from Mercury Brands Limited on www.theshredquarterseu.com - 
Sales and purchasing records. The basis for collecting and processing this data is to allow for the administration of purchases made at www.theshredquarterseu.com

Other personal data collected automatically from the use by you on www.theshredquarterseu.com - The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, site referrals, browsing pattern, browser type, location, your operating system and interface, as well as the language and version of the browser software. The basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access. 

DATA USES

We may use your personal data for the following reasons:

For the provision of goods and services that eu.theshredquarters.com offers.

For the administration of your purchases

To inform you about the progress of a recent order (dispatch, delay etc)

To contact you with marketing messages which you have requested or agreed to receive from
us (for example via a branded newsletter);

To analyse the purchase history of our customers to provide a better experience for
customers

To analyse how customers use the Sites in order to provide a better experience for customers
and visitors online

COOKIES
We use cookies (small text files which are transferred to your browser by the Sites) to identify data traffic patterns, personalise contents and support security. The cookies we use are described in more detail in our  cookie statement . They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer being able to use the entire functionality of www.theshredquarterseu.com

GOOGLE ANALYTICS
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

DATA SHARING
Mercury Brands Limited will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate eu.theshredquarters.com, provide our services to you and administer your account.

DATA PROCESSORS

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

eCommerce Tool: BigCommerce, https://www.bigcommerce.com/privacy

Online Payment Processor: Stripe, https://stripe.com/gb/privacy

Google Analytics, https://policies.google.com/privacy

Google Suite, https://policies.google.com/privacy

Email Management (Order updates and Service emails): CM Commerce & BigCommerce https://www.campaignmonitor.com/policies/#privacy-policy https://www.bigcommerce.com/privacy 

 

INTERNATIONAL DATA TRANSFERS
We use some data processors located outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Our processors are either certified as compliant with the EU-U.S. Privacy Shield Framework where they are located in the USA or have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA. To learn more about the Privacy Shield program, please visit  www.privacyshield.gov.uk

DATA SECURITY

We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised employees of Mercury Brands Limited.

We regularly review our security systems to ensure that your Personal Data remains safe and secure.

DURATION OF STORAGE

We will maintain records of your Personal Data:

For as long as you remain a registered customer of www.theshredquarterseu.com or Mercury Brands Limited;
For as long as is necessary to provide our services to you.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You can update your contact or marketing preferences or unsubscribe from our marketing communications at any time by contacting www.theshredquarterseu.com

You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. 

Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk

You can contact Mercury Brands via www.theshredquarterseu.com with questions about the personal information we hold about you at the email address in the contact section below.

CHANGES TO OUR PRIVACY NOTICE

We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the www.theshredquarterseu.com and if we consider it to be appropriate we will notify subscribers of any material changes by email where possible.

CONTACTING US

Mercury Brands Limited is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. We are a limited company registered in England and Wales, (Company Registration Number 12426782) with registered offices at Studio 9, Containerville, 35 Corbridge Crescent, London E2 9EZ

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Sites, our contact details are as follows: Address - Mercury Brands Limited, Studio 9, Containerville, 35 Corbridge Crescent, London E2 9EZ email - europe@reviveskateboards.com